Tools for my toolkit

These tools came from a book I listened to today by George Simon. They were presented nicely the context of communication with particular aggressive character types but I think that there is application in a broader sense as well. My own thoughts I will include in bold. Otherwise it is a direct summation.


  • Accept no excuses especially from myself. The ends never justify the means for inappropriate behaviour.The objective of aggressive behaviour is always to resist civil conduct.
  • Judge actions not intentions.
  • Set personal limits; both for what you will tolerate including from yourself and what you expect.
  • Make direct requests. Use I statements.
  • Insist on direct responses
  • Stay in the here and now.
  • When confronting an aggressive communication, behaviour or person keep the weight on the aggressive behaviour.
  • When you need to confront someone avoid sarcasm, hostility or put downs.
  • Avoid making threats. It’s a form of manipulation.
  • Take action quickly
  • Speak for yourself.
  • Make reasonable requests.
  • Be prepared for consequences.

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